Privacy Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

 

  1. 1. INTRODUCTION

DomainICT a  private limited company, legal address, 20-21,374, Mukto Bangla Shopping Complex(3rd & 5th Floor) Mirpur-1, Dhaka-1216, provides you with web-hosting, domain name registration, and related products and service.

DomainICT seeks to ensure the highest level of data privacy when offering its variety of quality products and services to DomainICT customers and subscribers (“Subscribers”) (collectively, “You”, or “Users”). When this Policy mentions “DomainICT”, “we,” “us”, or “our”, it refers to DomainICT that is responsible for the protection of your personal information in line with this Privacy Policy (“Data Controller”).

This Privacy Policy (“Policy”) explains how DomainICT processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected on our Site, our services (“Service”), forums, and our mobile applications (“Platform”). For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at info@domainict.com

 

  1. GENERAL PRINCIPLES. CONFIDENTIALITY

DomainICT shall process all Personal Data adhering to the general data processing principles:

  • lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
  • collect and process Personal Data only for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
  • ensure that Personal Data is adequate, relevant, and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
  • ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
  • ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
  • process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures (integrity and confidentiality).

All and any information stored on DomainICT Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

 

  1. INFORMATION WE COLLECT

We ask for and collect the following personal information about you when you use the DomainICT Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in the de-activation of your DomainICT Account.

Account Signup Information:  When you sign up to DewanICT, we require you to provide minimum information – email address and password. In some particular cases, we ask you to provide more information – such as your first and last name, identity verification, contact details. Such information is required when you are applying for a registration of domain name and indicated as the WHOIS information.

Identity Verification: To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers (“ICANN”) before the registration of the new domain name, DomainICT may collect identity verification information (such as images of your passport, national ID card, valid driving license or other documents as required or permitted by applicable laws).

Payment Information:  To order and use features of the DomainICT Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store credit card information (we receive information about the payment status and store only the last 4 credit card digits).

Communications, Chats, Messaging: When you communicate with DomainICT (using the general inquiries window), we collect information about your communication and any information you choose to provide or disclose. In order to respond to your request, we may access information provided in your DomainICT Account, purchase history, etc.

Visitors and users of our User’s websites or services: We may also collect information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your DomainICT Account, respond to surveys, post to community forums, participate in promotions, or use other features of the DomainICT Platform. We advise against posting any information you don’t wish to make public on the DomainICT Platform.

If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

DomainICT processes information you provide to us on the legal basis of:

  • Your consent, expressed when voluntarily submitting and filling your Personal Data details in sign-up forms, by e-mail, request or inquiries window, etc.; and
  • Conclusion and performance of contractual arrangements and obligations between DomainICT and the User;
  • Pursuance of legitimate interests of DomainICT, as Data Controller and manager of DomainICT platform;

 

Disclaimer

Please always take care and observe at least the following minimum requirements for the protection of your personal information:

  • please omit using your name, address, telephone number, e-mail, personal identification number, date of birth, bank Account number, card number, other special (sensitive) data, etc. in the subject of the request or file name;
  • please omit using your personal code, payment card number, and other financial information and details, health, family member details, or other specific (sensitive) data, in the texts of requests, e-mails or similar communication to us, and
  • please make sure that the remaining personal data is only indicated to the extent necessary for the purposes for which the letter, request or inquiry is sent.

Right to delete your data

You may at any time access and edit, update or delete your contact details by logging into your DomainICT platform Account. Please note that you will only be able to delete your email during de-activation of your DomainICT Account. To deactivate your Account, please send your request to info@domainict.com, and you will be provided with further guidance.

Information We Collect when You use the Platform

When you use the DomainICT Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the DomainICT Platform.

Automatic collection of data

  • Log data and Device information: We automatically collect log data and device information when you access and use the DomainICT Platform, even if you have not created an DomainICT Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data.
  • Tracking technologies and Cookies: We use cookies, beacons, tags, scripts and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about device’s operating system, phone model, device ID and customer number.
  • Usage information: We use a tool called “Google Analytics” to collect information about your interactions with the DomainICT Platform (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the DomainICT Platform. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site).
  • Geo-location data: We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access DomainICT platform using your device.

DomainICT processes this information on the legal basis of:

  • Your consent;
  • Conclusion and performance of contractual arrangements and obligations between DomainICT and the User;
  • Pursuance of legitimate interests of DomainICT, as Data Controller and manager of DomainICT platform.

 

  1. HOW WE USE YOUR DATA?

We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the DomainICT Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

  • To Identify: Personal identification information is collected and processed for the purposes of User identification as well use of services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any Terms of Use (including changes to this Policy) as well as other important information.
  • To Create and Maintain Trusted Environment: We verify or authenticate information or identifications provided by you (such as ID number, email or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
  • To Create Aggregated Statistical Data, to Carry out Market Research and Analysis: necessary for running out our business, to improve our services we use aggregated and/or inferred non-personal information enabling us to evaluate our customers’ needs, sales and other trends of our activities.
  • To Stay Connected: We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK’s/OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.
  • To Send Service and Billing Messages: DoaminICT may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our Services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a DomainICT User (which can be done by deactivating your Account).
  • To Register Domain: In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date.
  • To contact you: In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.
  • To get feedback: We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We might use an external company, to collect your feedback which means that we will share your name, email address and reference number for this purpose.
  • To provide, operate and improve the Services.
  • To enhance data security and to prevent fraud.
  • To comply with applicable laws and regulations.
  1. OTHER USES OF YOUR PERSONAL DATA

Developing Platform: We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth.

Customer Support: We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and issues (e.g., bugs).

Aggregate Insights: We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.

Security and Investigations: We use data for security, fraud prevention and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our Terms of User or this Policy and/or attempts to harm our Users.

 

  1. RETENTION AND DELETION

We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted. If you would like to stop us using your personal information, you shall request that we erase your personal information and close your DomainICT Account.

After de-activation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:

profile with de-personalised information (we will change your email into user@deleted.com, erase you name, surname and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your DomainICT Account):

  • as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If DomainICT suspends your DomainICT Account for safety reasons, we may retain certain information from that DomainICT Account to prevent that User from opening a new DomainICT Account in the future;
  • the extent necessary to comply with our legal obligations. DomainICT may keep some of your information for tax, legal reporting and auditing obligations;
  • to enforce our agreements and/or pursue or protect our legitimate interests;
  • as we protect DomainICT Platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
  • domain name registration data – at the moment of writing this Policy, in order to register domain, we are requested to provide personal information about the owner of domain; this information is shown in WHOIS directory and is public.
  1. SECURITY

DomainICT has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Domain, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with DomainICT or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

  1. YOUR RIGHTS

You may update your data at any time either through the client area Account section or by submitting a support ticket. We may require proof of identification in order to change certain data fields.

You may may request that DomainICT export your personal data by opening a support ticket.

DomainICT will not delete any data required to comply with our legal obligations and financial requirements, or any data required to resolve disputes and enforce our legal agreements and policies.

 

  1. ACCEPTANCE OF THIS POLICY

We assume that all Users of DomainICT Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 10. Continued use of DomainICT’s website and mobile applications implies acceptance of the revised Policy. This Policy is an integral part of DomainICT’s Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

 

  1. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

 

  1. APPLICATION OF POLICY

These Terms and Policies are governed in all respects under English laws.

 

  1. CONTACTS

For all your requests or comments concerned with this Privacy Policy, please contact: info@domainict.com.